Shipping policy
1. Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
2. Local Pickup Prefer to collect your order in person? We offer free local pickup from 229 Franklin Street, Melbourne, VIC 3000.
3. Shipping Rates & Delivery Estimates We currently ship Australia-wide. Shipping rates are calculated at checkout based on your location and order weight.
- Standard Shipping (Australia-wide): 5–10 business days
- Express Shipping (Australia-wide): 2–4 business days
4. Free Shipping We offer free standard shipping on all orders over $100 AUD.
5. Tracking Your Order Once your order has shipped, you will receive an email with your tracking number. You can use this to track your order through our carrier's website.
6. Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us at glowcandle.au@gmail.com within 7 days of the expected delivery date and we'll make it right.
7. Candle Safety During Shipping Our candles are carefully packaged to ensure they arrive safely. However, due to the nature of wax products, slight surface imperfections may occur during transit - these do not affect the quality or burn of your candle.
8. Contact Us For any shipping enquiries, please reach out to us at glowcandle.au@gmail.com or through our Contact page.